The refurbished equipment that we sell is covered by our warranty, the duration of the warranty will depend on the unit you have purchased and any options you have added.  Our standard warranty for all models is twelve months from date of receipt (unless your online order clearly states a longer period).
The warranty covers the hardware of the unit and does not include software or consumables such as batteries, A failed battery will need to be reported within 30 days from the date of receiving the item. The warranty does not cover any problems which arise through misuse or accidental damage.
Refurbished Laptops are not responsible for any data that is lost due to failure of the product and strongly recommend regular data backups.
If you have a problem please contact us as soon as possible with your order number (or the email address you used to order if you can’t find it) and/or the Serial Number of the unit (found on the underside of laptops and on the side of PCs).  We are able to resolve many problems over the phone, or by remotely accessing your computer, please just contact us on 03300 888874 or via email on returns@refurbishedlaptops.co.uk
In some cases where original manufacturer’s warranty exists it may be resolvable with them, we will of course assist you with any information you may require and will contact them on your behalf.
In the 30 days (Dead on Arrival DOA period) we will collect the unit from you via courier.  After this period the cost of returning any item will fall to the buyer. If you are not able to send it back yourself we offer a collection service for £12 (which is the cost of the collection service from our courier).  In all cases you must ensure that your unit is packaged safely.

We offer a 30 day money back guarantee so therefore If you are not happy with the laptop we arrange collection and refund you in full

All units will be returned to you free of charge.

If you have any questions during this time please call or email us and we will happily update you.

In the event we are not able to repair any fault we will replace your machine with the same or higher specification.

If you have any questions at all with the above and need to talk to someone before you order, please call 03300 888874

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